TORRID Reviews

1.4

/5.0

45 customer reviews

7 %

reviewers recommend

TORRID

TORRID, known for its plus-size clothing and accessories, is rated 1.4 out of 5. The rating reflects how curvy women and fashion-forward shoppers view their experience with TORRID. Reviews of TORRID are verified before publication.

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45 Reviews on TORRID

by Allison Edwards

Sep 16, 2022

Bought two items from the website

Bought two items from the website, I have been trying to return them for weeks. The items didn't fit and were butt ugly. I have been trying to return them for three weeks. I started the return online and was told to print the packing slip. The link took me directly to the website and I was unable to print a packing slip from there. I have made multiple phone calls to them. I called and was promised a packing slip and a shipping label. I have spent approximately 2 1/2 hours on the phone and was finally told today that unless I was a VIP member I wouldn't get those things. Although the reps and the supervisor were very pleasant, I would never, ever, purchase any product from them. Horrible experience.

by Carl

Sep 12, 2022

Sorting and Emailing vs Phone Customer Service

I am a new customer to Torrid but my daughter shops all the time so I wanted to give it a try. I ordered 2 bralettes on 9/02 and received my package 9/06! What a pleasant surprise! Then I opened the package and found one bralette I ordered and a size 6x Tshirt I didn't order. I sent an email to customer service and received an answer back the next day to contact them with the sku# so they could see what item was sent in error. I took a picture and emailed a reply back to them but did not receive an answer as of this morning 9/12 so I called. When I called I explained my situation and was transferred. Abigel was awesome about listening to my problem and understanding my request to send me my missing bralette if they still had one instead of refunding. What should I do with the Tshirt? I didn't want to pay shipping back something I didn't order, and I couldn't wear it. I would send back the Tshirt for a shipping label or credit on my account for shipping. She found that the bralette was in stock but she needed approval to ship free if I wasn't paying shipping for the Tshirt to be returned to them. She contacted a supervisor and kept me on hold- checking in with me from time to time which was excellent! The supervisor would not give me a credit. She wanted me to pay $6.39 to return the Tshirt. I didn't want them to charge me for the Tshirt and they had to in order to send the bralette. Abigel kept coming back to me with the information calmly and in a professional but friendly way. I could see she understood the irony of the situation. Finally, I told her to tell the supervisor I would just take a refund and she could try to get the Tshirt back. She finally agreed that I could keep the Tshirt and not pay shipping for my missing bralette to be sent. I thanked Abigel for her steadfastness in fighting for the customer. The products I have seen my daughter purchase from Torrid has all been modern at a good price. I hope they turn their problems around. It is hard to find these products for us curvy women.

by Brennan260

Sep 02, 2022

I’ve ordered twice with Torrid online and that’s it, I’m done!

I’ve ordered twice with Torrid online. It takes forever for the items to arrive. I try to return items to the actual store in the mall but they randomly are temporarily closed. I ended up return by UPS as they require but it takes several weeks for the return to reach them and then who knows when my card will be refunded. I placed an order today and tried to cancel it immediately. That’s not an option. They won’t let me exchange a pair of shoes I bought on sale that have never been worn. Im done with this company.

by Burke

Aug 31, 2022

Just awful, they cancel your order when things are on sale.

Torrid has customer service that can't resolve anything no matter how hard you try. I haven't received refunds in multiple orders and it's made me cancel my credit card. I notice a pattern with them, if an item is actually on sale they cancel the order or it never ships. If you try to rebuy that item for full price it ships immediately. They deserve to go under as a company because they are shady. All my orders from the last 2 months were canceled.

by Romero688

Aug 29, 2022

All the clothes I've bought are falling apart!

I've spent alot of money this past year at torrid. Almost everything I bought is falling apart. You pay 30 to 40 bucks for a shirt and after 1 wash its faded and has strings coming out all over. I feel robbed to be honest. And I wouldn't even have left this review but they gave me a birthday reward and a bra reward and they cancelled my order and they do not answer emails in a timely manner. When they did finally email me it did not even make sense, they didnt answer my questions or say what happened at all. I bought a pair of black Jean's that came with that funky smell from the dye. I've only ever smelled that on cheap clothes but they charged me 60$ for them. Lol. I just cant believe they out here robbing big girls like this. Because they got cute clothes, big deal. Walmart has way better quality then torrid.

by Zack

Aug 27, 2022

Cant cancel the order?

Purchased $80 worth of bras, well my fiance did. Called torrid to inform them that the address we had used was the incorrect one. They told us we would not be able to change or cancel our order since it had been placed. disregard the fact that they said it would take up to 14 days to ship out, but not even being able to cancel the order? I don't get it. Spent 30minutes or so on the phone and finally got a supervisor on the phone and they were able to cancel our order lickity split. Thank you, Rihanna, for being able to help us. Torrid.... you may need to revamp your customer service department. She seems like a good candidate.

by Clarence R.

Aug 24, 2022

What has been happening lately

Long time, loyal customer. I've spent thousands in stores around the US. Even more online. And my last experience has been completely different and terrible. I don't know if they have new owners, new direction for the company, or what, but it's a complete $#*! show. Ordered stuff online, some for pick up- received an email that my order was ready to be picked up from the store, drove an hour to the store, to pick up the gift I bought for a bridal shower that afternoon. They didn't have the order at all. For the stuff coming to my house, Only 1 of my 8 things have arrived. The rest all shows as "shipped" which was shipped prior to what actually came. No tracking number. Contacting customer service is a complete joke and waste of time. Yes their clothes are super cute. Yes they are made to fit plus size, curvy girls perfectly. However, it's all cheaply made stuff that they charge way too damn much money for. Which I was fine with, until now when I have hundreds of dollars worth of stuff in limbo somewhere, and no one can answer to where it is. Extremely disappointed.

by Juanita Mendoza

Aug 14, 2022

True to size

True to size . Always has up ro date fashion for the plus size women .
Never had a problem with online or store shopping .

by Byron J.

Aug 11, 2022

Do waste your money!

Returned a pair of rain boots never worn, two days after receiving them in the mail to a local store. They were not on clearance. Store sale clerk gave me $5.64 refund for a pair of boots I paid $32.89 for. Refuses to make the correct adjustment. Told me I had to pass their inability to correct a mistake to my credit card company. The only way to get a full refund is to dispute the charges with the credit card company. I fell like i have been robbed. If Torrid really needs to keep the $27.25 owed to me. They can. But that just makes them a low down company.

by Willie730

Aug 09, 2022

I bought a bathing suit on 7/28 and…

I bought a bathing suit on 7/28 and paid $93.73. Looked online at it Sunday, 8/7 and it was down to $43.80. I guess I'm asking a lot but I ask them to reimburse me the $50. I was told no. I tried to do this online but when I put my email address it said it wasn't found. I have a large amount of emails from them. Funny thing when I want to contact them they can't find it.

TORRID Q&A

Do you have volunteer models for your Fashions?

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Hello, I was wondering if anyone can tell me if the clothes run big or small or if they are actually true to size?

They are the most consistent in sizes that I have found - so depends on what store you are comparing them to and your body shape. I am kind of boxed shape (except for cutting in under the bust I am big everywhere) - they run smaller than Lane Bryant for me - but for my friend who is chest heavy she wears the same sizes at both. In comparison to most regular sized stores I size down - like I am a 4x at Old Navy - a 3x at Torrid.

by Byrd177 - December 20, 2020

I find them true to size. I am a size 3 in their panties and have never had a size issue. They seem to run very consistent in size.

by Candice R. - July 30, 2020

They are inconsistent and that is a definite problem. I have t-shirts from them from two size groups. Some fit. Some don't. Cardigans are also a problem for me. I haven't dared to try pants.

by Warren725 - January 17, 2020

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my order hasn't shipped and placed order 4 days ago. Is that normal?

It's totally normal, unfortunately. I'm on day 13 now and was told today it would be another 7 days before my order shipped.

by Duane S. - June 28, 2022

I'd say that's pretty accurate right now. I placed an order in April and 6 days ago mine shipped. Won't be here until June 6th ‍ I would recommend double checking your order status in your Torrid account. The email they sent me that my order had shipped said all 4 items were sent. My Torrid account says they only shipped 3, and canceled the 4th item. I have tried contacting them 8 times now about why and have received no answers. I wish you luck!

by Kelly S. - May 30, 2022

Torrid makes unrealistic promises of shipping and processing of orders and has no real customer service. Only people that can read to you from a screen that is the same one you can see on your own. They have great clothing but if it is not in inventory at a store where you can pick it up don't bother ordering if it is something you actually need within a month.

by Jessie249 - May 14, 2022

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do not order from the website horrible customer service and shipping is terrible

I recently returned an item after waiting more than two weeks for delivery. It took almost a month for them to respond and acknowledge that they received the returned item. I never wore the item (shoes) because they were too small and Torrid only refunded 1/2 of the purchase price. RIP OFF!

by Byron324 - June 19, 2020

Girl, I've learned my lesson. First time ordering online, and I live in an apartment, and Torrid automatically requests for the courier service to drop package at door without a signature needed. I didn't know that they do that. Now I'm left with out my order, and being giving the run around in order for the shipper to track where my package went. My package has been stolen from my door when I wasn't home. SO WARNING TO ANYONE LIVING IN AN APARTMENT BUILDING... DON'T PLACE AN ORDER ONLINE UNLESS YOU'LL BE ABLE TO STAY HOME TRACKING THE PARCEL ONLINE EVERY MINUTE OF THE HOUR, ALONG WITH OPENING YOUR DOOR EVERY MINUTE OF THE HOUR TO ENSURE YOUR PACKAGE DOESN'T GET STOLEN.

by Clarence426 - December 05, 2019

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Hello, Am waiting until the online ordering issues are fixed to consider ordering boots...Curious if there's a projected date for that? Thanks Deb

DON'T ORDER SHOES FROM THEM! I recently returned a pair of sandals that did not fit. I returned them the next day and fortunately returned via UPS so I had a tracking number. It took almost a month to get an acknowledgement that they received the return ONLY because I kept sending them the UPS proof of delivery, and then ---- THEY ONLY REFUNDED HALF THE PURCHASE PRICE!

by Arthur - June 19, 2020

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